Mon, 2020-01-27 18:25

Contact Us

If you’re having difficulties paying your bill or with your connection, contact your energy retailer. Your state or territory ombudsman can provide further assistance.

If you’re receiving unwanted calls from telemarketers, go to the Do Not Call Register to block your number from them.

We are unable to accept any website content contributions from members of the public.  

Media enquiries

Please email as we are not able to respond to media enquiries.

Making Positive Energy enquiries

Please email for any enquiries in relation to the government advertising campaign, Australia’s making positive energy.

We're unable to answer questions relating to:

  • bill enquiries or payments
  • connections or disconnections
  • energy suppliers and retailers
  • emergency situations
  • recommending companies or commercial products
  • personalised house or building design advice
  • specific technical matters
  • unwanted telemarketer calls
  • employment

We aim to respond within 4 weeks depending on the number of enquiries received. Please note, we are unable to make telephone calls. 

Written enquiries and feedback

Manager, Energy Consumer Engagement and Analysis Team
Department of Industry, Science, Energy and Resources
GPO Box 2013
Canberra  ACT  2601

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