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At energy.gov.au we value your feedback. If you have comments about our website or have a question, please fill in the contact form, send a letter or follow us online.

We are unable to answer questions relating to commercial products, companies, suppliers and retailers, personalised house design advice and specific technical matters.

If you are having bill difficulties or issues with your energy retailer please contact your state or territory ombudsman for assistance.

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Please be clear, factual, and tell us your preferred outcome. Providing your name, contact details, state/territory and postcode will help us to respond to your enquiry. We aim to respond within 4 weeks, but timing will depend on the details you provide below and the volume of enquiries received.

Written enquiries and feedback

Our postal address is:

Department of the Environment and Energy
GPO Box 787
Canberra  ACT  2601

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