energy.gov.au

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Contact us

Contact your energy retailer if you’re having difficulties paying your bill or with your connection. Your state or territory ombudsman can provide further assistance.

If you’re receiving unwanted calls from telemarketers, go to the Do Not Call Register to block your number from them.

Please note we do not administer any of the rebates and assistance listed on the website. For more information, please refer to the contact details provided in each listing.

We are unable to accept any website content contributions from members of the public.  

Media enquiries

Please email mediateam@dcceew.gov.au for any media enquiries.

We're unable to answer questions relating to:

  • bill enquiries or payments
  • connections or disconnections
  • energy suppliers and retailers
  • emergency situations
  • recommending companies or commercial products
  • personalised house or building design advice
  • specific technical matters.

We aim to respond within 4 weeks depending on the number of enquiries received. Please note, we are unable to make telephone calls. 

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