Contact us

Contact your energy retailer if you’re having difficulties paying your bill or with your connection. Your state or territory ombudsman can provide further assistance.

If you’re receiving unwanted calls from telemarketers, go to the Do Not Call Register to block your number from them.

Please note we do not administer any of the rebates and assistance listed on the website. For more information, please refer to the contact details provided in each listing.

We are unable to accept any website content contributions from members of the public.  

Media enquiries

Please email mediateam@dcceew.gov.au for any media enquiries.

We're unable to answer questions relating to:

  • bill enquiries or payments
  • connections or disconnections
  • energy suppliers and retailers
  • emergency situations
  • recommending companies or commercial products
  • personalised house or building design advice
  • specific technical matters.

We aim to respond within 4 weeks depending on the number of enquiries received. Please note, we are unable to make telephone calls. 

Follow us online

We are on Facebook, Instagram, LinkedIn, X and YouTube.

Contact form

All fields on this form are required and are marked with a red asterisk.

By completing and submitting this form, you consent to the department:

  • collecting your personal information
  • using your personal information to respond to your inquiry.

Your personal information is managed in accordance with our privacy policy.

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Contact the department

For further assistance, or if you wish to contact the department about the handling of your personal information, please contact the department’s Privacy Officer via:

Email: privacy@dcceew.gov.au
In writing Attention: Privacy Officer
Department of Climate Change, Energy, the Environment and Water
GPO Box 3090
Canberra
ACT 2601
Over the phone

1800 920 528

The Contact Centre operates 9:00 am to 5:00 pm (AEST) Monday to Friday, except public holidays.
Online form Contact us - DCCEEW

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Acknowledgement of Country

We acknowledge the Traditional Owners of Country throughout Australia and recognise their continuing connection to land, waters and culture. We pay our respects to their Elders past and present.

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