If you’re having difficulties paying your bill or with your connection, contact your energy retailer. Your state or territory ombudsman can provide further assistance.
If you’re receiving unwanted calls from telemarketers, go to the Do Not Call Register to block your number from them.
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Please email Media@industry.gov.au as we are not able to respond to media enquiries.
We're unable to answer questions relating to:
- bill enquiries or payments
- connections or disconnections
- energy suppliers and retailers
- emergency situations
- recommending companies or commercial products
- personalised house or building design advice
- specific technical matters
- unwanted telemarketer calls
We aim to respond within 4 weeks depending on the number of enquiries received. Please note, we are unable to make telephone calls.
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