Rebates and assistance


Energy emergency assistance for households

Program name:
Home Energy Emergency Assistance Scheme


The Home Energy Emergency Assistance Scheme is for Queensland households experiencing problems paying their electricity or reticulated natural gas bills as a result of an unforeseen emergency or a short-term financial crisis.

The scheme offers a one-off payment of up to $720 every 2 years.

Key eligibility

To be eligible under the scheme you must be responsible for paying the outstanding bill (the bill does not need to be in your name) and meet one of the following:

Full eligibility details, including the types of emergency situations you might get help for, are available from your energy provider or participating financial counselling service.

Next steps

To apply for the assistance or get more information, go to the Queensland Government website or call 13 QGOV (13 74 68).