Rebates and assistance

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Energy bill relief for households - Tasmania

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Eligible Tasmanian households can get help with their energy bills from 1 July 2023 through the Energy Bill Relief Fund. The Tasmanian Government is administering the bill relief.

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How much you can get

Eligible households in Tasmania will get $250 in bill relief rebates per year over 2 years (2023-24 and 2024-25).

Who can get it

To get the bill relief in Tasmania you must hold an eligible concession card or receive an eligible government payment.

Please note: You must be the electricity account holder for your principal place of residence to receive the bill relief. If you are eligible and are not named on the bill for your household but you pay for electricity, contact your electricity provider to add your name to the account.

Your household can only receive a total rebate of $250 in each financial year, even if more than one eligible person lives in the household.

Eligible concession cards and payments for existing state concessions and energy bill relief

If you hold one of these concession cards you may be eligible for the Tasmanian annual electricity concession. If you already receive the annual electricity concession as at 1 July in the relevant year, you will automatically get the bill relief rebate for that year.

  • Health Care Cards (including Low Income Health Care Card)
  • ImmiCard
  • Pensioner Concession Card (Services Australia or DVA)

To find out more about the annual electricity concession go to the Tasmanian Government Concessions website.

Services Australia concessions eligible for energy bill relief

If you held or received one of these concession cards or payments as at 1 July 2023, you should be contacted directly by Services Australia in September 2023 to tell you what you need to do.

  • Low Income Health Care Card
  • Carer Allowance
  • Commonwealth Seniors Health Card
  • Family Tax Benefit A and/or B

If you held or received one of these concession cards or payments as at 1 July 2023 and have not heard from Services Australia by 30 September, please contact Services Australia.

Department of Veterans' Affairs (DVA) cards eligible for energy bill relief

If you held or received one of these cards as at 1 July 2023, visit the Tasmanian Government website for more information.

  • DVA Gold Cards
  • DVA Commonwealth Senior Health Card
  • DVA Pensioner Concession Card

How to get it

In most cases your electricity provider will automatically apply the bill relief to your electricity account to reduce the amount you owe on your next bill.

How and when this happens depends on your situation.

If you already get help from your state government

If you already get the Tasmanian annual electricity concession as at 1 July on the relevant year, you don’t need to do anything. You will start getting the bill relief from 1 July 2023.

If you are eligible for help from your state government but do not currently get it

If you think you are eligible for the Tasmanian annual electricity concession but aren’t getting it, you should contact your electricity retailer to register. You will then also get the new bill relief from 1 July 2023.

If you hold or receive an eligible concession card or get a payment from Services Australia

If you aren’t already eligible for the Tasmanian annual electricity concession, but you held or received have one of the eligible concession cards or payments from Services Australia, you will be contacted directly by Services Australia in September 2023 to tell you what you need to do.

If you have not heard from Services Australia by 30 September, please contact Services Australia.

If you held an eligible card from DVA

If you aren’t already eligible for the Tasmanian annual electricity concession, but you held an eligible DVA card, please contact your electricity retailer up until June 2024 to apply. They will ask for your UIN or Veteran File Number and consent for them as the provider to check your eligibility for the new bill relief.

If you live in an embedded network

If you don’t receive electricity from an electricity retailer and are on an embedded network (for instance you receive electricity via your landlord in a caravan park or retirement home or village) you may still be eligible for the household rebate and will need to apply for the rebate. If successful, a grant payment of $250 will be made to eligible customers as a one-off payment for each of 2023-24 and 2024-25 financial years.

To find out more about how to apply go to the Renewables, Climate and Future Industries Tasmania website.

When you will get it

Eligible customers of retailers will receive two bill rebates of $125 per year for two years. Rebates will be applied to customer accounts reducing the amount you owe on your next bill, in the September and June quarters of 2023-24 and 2024-25.

From August 2023, embedded network customers can apply for one grant payment of $250 per year for two years in 2023-24 and 2024-25.

Contact

Administered by: Tasmanian Government

Customers of retailers

Please contact your electricity retailer directly.

Embedded network customers

For more information or to apply visit the Renewables, Climate and Future Industries Tasmania website.