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Energy bill relief for households - South Australia

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Eligible South Australian households can get help with their energy bills through the Energy Bill Relief Fund. The Government of South Australia is administering the bill relief.

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How much you can get

Eligible households in South Australia will get up to $500 a year (paid as a quarterly amount of $125).

Who can get it

To get the bill relief in South Australia you must have an eligible concession. You may be eligible if you already get the South Australian energy bill concession, or if you have another eligible concession. 

Please note: You must be the electricity account holder for your principal place of residence to receive the bill relief. If you are eligible and are not named on the bill for your household but you pay for electricity, contact your electricity provider to add your name to the account.

Your household can only receive one bill relief credit in the 2023–24 financial year, even if more than one eligible person lives in the household.

Eligible concession cards and payments for existing concessions in South Australia and energy bill relief

If you have or receive one of these concession cards or payments you may be eligible for the South Australian energy bill concession scheme. If you get a household concession through this scheme in the 2023-24 financial year, you will also get the bill relief payment.

  • ABSTUDY
  • Austudy
  • Commonwealth Seniors Health Card
  • Community Development Program
  • Farm Household Allowance
  • Asylum seekers
  • JobSeeker Payment
  • Low Income Health Care Card
  • Parenting Payment
  • Pensioner Concession Card
  • Special Benefit
  • Department of Veterans' Affairs (DVA) Gold Card (TPI, EDA, War Widow, or 80 OIP)
  • War widow pension under legislation of the United Kingdom or New Zealand
  • Youth Allowance.

To find out more about the South Australian energy bill concession go to the SA Government website.

Services Australia concession cards or payments eligible for energy bill relief

  • Carer Allowance
  • Family Tax Benefit A and/or B
  • Health Care Card (without prescribed payment above)

If you held or received one of these concession cards or payments on 31 July 2023 you will be contacted directly by Services Australia in September 2023 to tell you what you need to do.

If you hold or receive one of these concession cards or payments after 31 July 2023, you will need to call your energy retailer directly to be validated for the energy bill relief.

DVA cards eligible for energy bill relief

  • All other DVA Gold Cards

If you have one of these cards, contact your electricity provider from now up until June 2024 to apply. They will ask you for your UIN or Veteran File Number and consent for them as the provider to check your eligibility for the energy bill relief.

How to get it

In most cases your electricity provider will automatically apply the bill relief to your electricity account to reduce the amount you owe on your next bill.

How and when this happens depends on your situation.

If you already get help from your state government

If you get an existing energy concession in South Australia, you don’t need to do anything. 

If you are eligible for help from your state government but do not currently get it

If you think you are eligible for an existing energy concession in South Australia but aren’t getting it, you can apply through the SA Government website.  

If you have an eligible card or get a payment from Services Australia

If you aren’t already eligible for an existing energy concession in South Australia, but you held or received one of the eligible concession cards or payments on 31 July 2023, from Services Australia, you will have been contacted directly by Services Australia in September 2023 to tell you what you need to do.

If you have an eligible card from DVA

If you aren’t already eligible for an existing energy concession in South Australia, but you have one of the eligible concession cards from DVA, you need to contact your electricity retailer from now until June 2024 and provide them your UIN or Veteran File Number and consent. They will check your eligibility for the bill relief.

If you live in an embedded network

If you live in an embedded network and your household is eligible for the bill relief, you may not automatically receive bill relief but will be able to access a direct payment through your state government.

Typically, you live in an embedded network if you get your electricity from your strata or landlord in a caravan park, apartment building or retirement home or village.

If you live in a household that receives energy bills, but you don’t have a direct relationship with the retailer (e.g. you are a tenant or subletter in a sharehouse) you don’t necessarily live in an embedded network.

To find out more about what you need to do, visit the Embedded Network Households section on the SA Government website.

When you will get it

When you start receiving the bill relief depends on your eligibility and how you pay for electricity.

If you already get help from your state government

If eligible, you will have either already received your first credit for the bill relief or you should see it on your next electricity bill. It will be applied each quarter, as long as you remain eligible.

Your eligibility will be assessed on what are called ‘anchor dates’. These are 31 July 2023, 31 October 2023, 31 January 2024, and 30 April 2024. If you are eligible on an anchor date, you will see your energy bill relief on the next electricity bill you receive after that date.

If you are billed monthly, you will see the quarterly credit applied approximately every 3 bills.

If you are eligible for help from your state government but do not currently get it

If you apply for and are approved for the existing energy concession in South Australia this financial year, you will also be approved for the energy bill relief. Your first credit should appear on the first bill you receive after you are approved.

It will continue to be applied quarterly as long as you remain eligible. If you are billed monthly, you will see the quarterly credit applied approximately every 3 bills.

Eligibility for the bill relief is assessed on what are called ‘anchor dates’. These are 31 July 2023, 31 October 2023, 31 January 2024, 30 April 2024.

If you apply later and miss some of these dates, you will be backdated for any missing relief for which you were eligible.

If you are eligible for the bill relief because you hold or receive an eligible Services Australia or DVA concession card or payment

First, you might need to provide information and your consent to either Services Australia or to your energy provider.

If eligible, your energy bill relief will start being applied from September 2023 and will continue to be applied quarterly as long as you remain eligible.

Your eligibility will be assessed on what are called ‘anchor dates’. These are 29 September 2023, 29 December 2023, 29 March 2024, and 28 June 2024. If you are eligible on an anchor date, you will see your energy bill relief on the next electricity bill you receive after that date.

Contact

Administered by: Government of South Australia

Email: concessions@sa.gov.au

Phone: ConcessionsSA Hotline (9am to 5pm, Monday to Friday) - 1800 307 758