Rebates and assistance


Medical cooling concession

Program name:
Medical cooling concession - Victoria


Eligible card holders could receive a concession on electricity costs related to medically-required cooling.

The concession is 17.5% of electricity usage and service costs between 1 November and 30 April.

During this period the Medical cooling concession is given in addition to the Annual electricity concession.

Key eligibility

To be eligible for the concession, the electricity account holder must have a medical condition that affects their body's ability to self-regulate temperature or have a household member with such a medical condition.

The account holder must also hold one of the following concession cards:

  • Pensioner Concession Card
  • Health Care Card
  • Veterans’ Affairs Gold Card.

Other conditions may apply.

Eligible medical conditions

Pre-approved conditions are:

  • Multiple Sclerosis
  • Lymphoedema
  • Parkinson’s disease
  • Fibromyalgia
  • Post-polio Syndrome/Poliomyelitis
  • Motor Neurone Disease.

Applications for other conditions must be approved by the Victorian Department of Health and Human Services.

Next steps

For an application form, phone your electricity retailer or the Victorian Government Concessions information line on 1800 658 521 (toll free).

The application form needs to be completed and signed by your doctor confirming your medical condition. If your condition is one of the pre-approved conditions, send the form to your retailer.

For more information, go to the Victorian Department of Health and Human Services website or phone the Concessions information line.