Rebates and assistance


Medical cooling concession



Eligible card holders could receive a concession on electricity costs related to medically-required cooling.

The concession is 17.5% of electricity usage and service costs between 1 November and 30 April.

During this period, the medical cooling concession is given in addition to the Annual electricity concession.


To be eligible for the concession, the electricity account holder must have a medical condition that affects their body's ability to self-regulate temperature or have a household member with such a medical condition.

The account holder must also hold one of the following concession cards:

  • Pensioner Concession Card
  • Health Care Card
  • Veterans’ Affairs Gold Card.

Other conditions may apply.

Eligible medical conditions

Pre-approved conditions are:

  • multiple sclerosis
  • lymphoedema
  • parkinson’s disease
  • fibromyalgia
  • post-polio syndrome/poliomyelitis
  • motor neurone disease.

Applications for other conditions must be approved by the Victorian Department of Health and Human Services.


Administered by: Victorian Government

WebsiteMedical cooling concession

Phone: 1800 658 521