Rebates and assistance


Home Energy Emergency Assistance Scheme


The Home Energy Emergency Assistance Scheme is for Queenslanders experiencing problems paying their electricity or reticulated natural gas bills as a result of an emergency or a short-term financial crisis.

The scheme offers a one-off payment of up to $720 every 2 years.


To be eligible under the scheme, you must be responsible for paying the outstanding bill (the bill does not need to be in your name) and meet one of the following:

Full eligibility details, including the types of emergency situations you might get help for, are available from your energy provider or participating financial counselling service.


Administered by: Queensland Government

WebsiteHome Energy Emergency Assistance Scheme

Phone: 13 74 68