Rebates and assistance


Financial counselling to help manage energy bills



The Victorian Government’s Financial Counselling Program provides free, independent and confidential counselling sessions to support people experiencing financial difficulty, including managing energy bills. Sessions can be done via phone or face-to-face.


Everyone is eligible to receive some information or referral to related services. However, the Financial Counselling Program prioritises Victorians who are most in need.

You may be eligible for more in-depth financial counselling if you:

  • are on a Centrelink benefit
  • have no income
  • are vulnerable due to personal circumstances
  • are exposed to family violence.


Administered by: Consumer Affairs Victoria

Website: Financial Counselling Program

Phone: National Debt Helpline - 1800 007 007

Read more about financial counselling services available or find a financial counsellor near you using the map at