Rebates and assistance


Energy bill relief and energy efficiency assistance


The Aurora Energy Your Energy Support Program provides eligible Tasmanian residential customers experiencing financial difficulties with the tools to take control of energy usage and bills.

The program provides simple energy saving tips, energy efficiency advice and free (mandatory) phone energy audits to help understand your energy consumption and ways to reduce your energy bills. It also includes tailored, flexible payment plans for immediate and longer-term relief.


To be eligible you must:

  • have been identified as being in financial difficulty
  • have an active residential connection with Aurora Energy with it being your principal place of residence
  • have an amount outstanding on your energy account
  • show a willingness to make contributions to your energy account
  • actively participate in energy audits, seeking assistance from welfare organisations and make an effort to reduce energy use.

Other conditions may apply.

Next steps

Check your eligibility and apply at the Aurora Energy website or call 1300 10 2010 (9am to 4.30pm, Monday to Friday).