Rebates and assistance


Medical Energy Rebate


The Medical Energy Rebate helps eligible NSW households cover the costs of their energy bills. 

The rebate is for NSW customers who have an inability to self-regulate body temperature when exposed to extreme hot or cold environmental temperatures.

You'll receive the rebate as approximately $71 credit on each quarterly energy bill, up to a total of $285 per year. The amount is calculated daily from the day you apply.

The rebate is available to both retail and on supply customers.


You can apply for the Medical Energy Rebate if you or someone living at the address of the eligible customer:

  • is a NSW resident
  • is an account holder named on the bill of an energy retailer
  • has an inability to self-regulate body temperature
  • has been assessed by a registered medical practitioner (who is not the applicant) who has been treating them for at least 3 months
  • meets at least one Primary Qualifying Condition and at least one Secondary Qualifying Condition
  • holds one of the following concession cards:
    • Pensioner Concession Card issued by the Department of Veterans' Affairs (DVA) or Services Australia
    • Health Care Card issued by Services Australia
    • DVA Gold Card.

If you've been treated by different doctors from the Royal Flying Doctor Service (RFDS) for at least 3 months, you may still be eligible for the rebate.

Commonwealth Seniors Health Card holders are not eligible for this rebate.

Other conditions may apply.


Administered by: NSW Government

WebsiteMedical Energy Rebate