Rebates and assistance


Life support rebate


The Life Support Energy Rebate (LSER) helps eligible NSW households cover the costs of their energy bills.

The LSER is for NSW customers who need, or have someone living with them who needs to use approved energy-intensive medical equipment at home. The equipment must be essential for supporting life, such as home dialysis, ventilators and oxygen concentrators.

You can receive more than one rebate if your doctor has prescribed more than one type of machine, such as an oxygen concentrator and a ventilator.

You'll receive the rebate as a credit on each quarterly electricity bill. The amount of the rebate depends on the machine and the number of days in the billing period.

The rebate is available to both retail and on supply customers.


You can apply for the LSER if you or someone living at the address of the eligible customer:

  • is a NSW resident
  • is an account holder named on the bill of an energy retailer 
  • has been assessed by a registered medical practitioner to verify that the use of the approved life support equipment is required at their principal place of residence.

Other conditions may apply.

Next steps

Check your eligibility or apply at the Service NSW website.