Rebates and assistance


Heating, cooling and hot water system rebates

Program name
Heating and cooling upgrade


The ActewAGL Heating and cooling upgrade program provides rebates of up to $5000 to Australian Capital Territory residents to upgrade old inefficient appliances in their homes to new energy-efficient appliances.

Ducted reverse cycle air conditioning. Upgrade your ducted gas heating system to a ducted reverse cycle air conditioning and save $2000 off the purchase and installation costs, and a 2 year rebate off your ActewAGL electricity account of up to $3000.

Reverse cycle air conditioning. Upgrade your flued gas heater to an energy-efficient reverse cycle air conditioner and save $2000 off the purchase price, or $2500 if you hold an eligible concession card.

Hot water heat pump. Upgrade your hot water heater to an energy-efficient Stiebel Eltron hot water heat pump and save up to $750 off the purchase price, or $1200 if you hold an eligible concession card. Additional financial assistance may be available under the Australian Government Small-scale Renewable Energy Scheme (SRES).


  • reduce your energy use
  • reduce your energy bills
  • reduce your greenhouse gas emissions

Key eligibility

To be eligible for this rebate:

  • The rebates are only available to ActewAGL customers, who have an active electricity account with ActewAGL at the time of purchasing the eligible appliance.
  • The rebates are only available to Australian Capital Territory residents where their home is not undergoing development or refurbishment under an existing development approval under the ACT Planning and Development Act 2007.

Eligible concession cards are listed on the ActewAGL website.

Residents that don’t hold an eligible concession card but are experiencing financial hardship and referred by a specified community organisation, or are accessing an energy retailer’s hardship program, may be eligible for a concession rebate.

Other conditions may apply.

Next steps

Check your eligibility and apply at:

The ActewAGL website

Call on 13 14 93