Rebates and assistance


Financial hardship utility assistance


The Hardship Utility Grant Scheme (HUGS) assists Western Australian utility customers who are in financial hardship and are unable to pay their utility bills.

Customers may be eligible for financial assistance through HUGS where payment arrangements and other hardship strategies have been exhausted. Financial assistance through HUGS will be targeted towards Western Australians most in need.


You may be eligible if your utility provider assesses you as being in the following situation:

  • you contact your utility provider to discuss your outstanding debt and you are assessed by your utility provider as being in financial hardship and not in payment difficulty
  • you have exhausted all your options with the utility provider and enter into a payment arrangement for at least 180 days to address the outstanding debt
  • after completion of the payment arrangement, your outstanding bill is still more than $300.

Other conditions may apply.


Administered by: Government of Western Australia

Website: Hardship Utility Grant Scheme