Rebates and assistance


Energy bill relief for vulnerable households


NSW households experiencing difficulty paying their electricity or gas bill because of a short-term financial crisis or emergency could be eligible for financial support under the Energy Accounts Payments Assistance (EAPA) scheme.

Households are given digital vouchers to help pay electricity or gas bills. The scheme is only for people in financial crisis.

The NSW Government delivers the EAPA scheme in partnership with non-government organisations and NSW energy retailers.


Contact an EAPA provider to find out if you are eligible.

EAPA providers include the NSW Government and organisations such as Anglicare, Salvation Army, Wesley Mission, Local Land Councils and neighbourhood centres.

If you are eligible, the provider will give you one or more $50 EAPA vouchers, which will be sent electronically to your retailer and credited to your account.

Other conditions may apply.

Next steps

To find an EAPA provider or get more information, go to the Service NSW website or call 13 77 88.