Rebates and assistance


Disaster assistance for prolonged power outages


Disaster assistance is being offered to residential customers affected by prolonged power outages following the storm event on Wednesday 9 June 2021.

The Prolonged Power Outage Payment of $1,680 per week, for up to 3 weeks, will be extended to all eligible customers. 

The assistance is being jointly funded by the Australian and Victorian governments under the Disaster Recovery Funding Arrangements and will be administered by AusNet.


To be eligible for a payment you must:

  • have a residential electricity account
  • be without power as at 12.01am Thursday 17 June 2021, due to the recent severe weather event.

Eligibility will be determined on a week to week basis.

Customers whose power remains out on Thursday 24 June 2021 will be entitled to the second week’s payment.

Customers whose power remains out on Thursday 1 July 2021 will be entitled to the third and final payment.

Other conditions may apply.

Next steps

Check your eligibility on the AusNet website.

AusNet will directly contact all customers who are eligible for relief payments.

See these websites for more on disaster assistance: