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Telemarketing ban to better protect Victorian energy consumers

Victorian energy consumers now have greater power over being contacted for marketing purposes about the Victorian Energy Upgrades (VEU) program.  

A ban on ‘cold-call’ telemarketing under the VEU program is now in effect, with doorknocking to be banned from 1 August 2024.  

Under the bans, businesses must obtain consent from consumers before phoning or visiting them at their home or business to market energy-efficient upgrades, products and services under the program.  

The Victorian Government introduced the bans in response to consumer complaints about problematic telemarketing and doorknocking practices under the program.  

The Essential Services Commission will monitor compliance with the bans through an expanded range of tools such as consumer surveys, audits and investigating complaints.  

Victorian consumers can contact the commission to report any breaches of the telemarketing ban from 1 May 2024. 

Consumers across Australia can find out their rights and protections under consumer laws on the ACCC website.

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