New energy rule to curb bill shock

27 September 2018

Gas and electricity retailers will be required to notify customers of price changes at least 5 days before they take effect as a result of a new rule made by the Australian Energy Market Commission (AEMC).

The rule change will help reduce the financial shock of higher than expected bills and ensure customers have time to shop around for a better and fairer deal.

The new rule will commence on 1 February 2019.

For more information, see Department of the Environment and Energy.