What to do if you can’t pay your bill

Talk to your retailer

Your retailer may be able to:

  • extend your bill’s due date
  • allow you to make weekly or fortnightly payments.
  • waive late fees
  • check if you are on the most suitable energy plan

If you are a Centrelink customer, you can pay your energy bill direct from your Centrelink payment using a program called Centrepay.

Financial support

Financial counsellors provide information, support and advocacy to people in financial difficulty. 

The service is free, independent and confidential.

Phone 1800 007 007, 9.30am to 4pm, Monday to Friday.

The MoneySmart budget planner can also help with managing costs.


Contact the energy ombudsman if:

  • you disagree with your retailer about your bill and can’t resolve the situation
  • your retailer won’t agree to a flexible arrangement

More information