Smart meters

What is a smart meter?

A smart meter measures how much electricity you use and when, and sends this information back to your electricity retailer. Your retailer needs this information so that your electricity bill is accurate.

Smart meters can also do other things remotely, like measure the power quality at your home or business and notify your electricity distributor when the power goes out.

Why would I want a smart meter?

Smart meters give you greater control over your electricity bills.

Your electricity retailer will be able to provide you with more accurate information about your electricity use through a website or app.

You can then use this information to look at how you use electricity in your home or business and to find a better deal.

What is changing?

New rules for electricity meters are now in effect for the Australian Capital Territory, New South Wales, Queensland, South Australia and Tasmania.

Under these rules, your electricity retailer is responsible for your electricity meter.

Your retailer will provide you with a smart meter when you need a new meter, for example if your existing meter fails or is at the end of its useful life, or if you are building a new home.

Your retailer could also offer you a smart meter to provide you with better services or if you choose a product that needs one, like a time of use price or an energy information tool.

The new rules do not apply in Victoria. All customers in Victoria already have smart meters. Electricity distribution businesses are responsible for these meters.

The new rules do not apply in the Northern Territory and Western Australia as they have different electricity market rules.

Do I need to do anything?

You don’t need to do anything as a result of the new rules.

If you want to get a smart meter, or are unsure if you already have one, talk to your electricity retailer.

Where can I get more information?

For information about getting a smart meter, or options if you don’t want one, talk to your electricity retailer.

For details about the Australian Energy Market Commission’s (AEMC) Power of Choice reforms, visit the AEMC website.

More information about your rights as a consumer and smart meters is available from the Australian Energy Regulator website, see:

Frequently Asked Questions

Fact sheet (PDF 169KB).

For help resolving a dispute with your electricity retailer, contact the energy ombudsman in your state or territory:

Australian Capital Territory ACT Civil & Administrative Tribunal

New South Wales Energy & Water Ombudsman NSW

Queensland Energy+Water Ombudsman Queensland

South Australia Energy & Water Ombudsman SA

Tasmania Energy Ombudsman Tasmania.